Frequently Asked Questions

We provide free door-to-door collection and delivery across a wide area of South Wales, including: Newport, Cardiff East, Cwmbran, Pontypool, Caerleon, Usk, Llangybi, Caldicot, Magor, Rogiet, and Undy.

Not at all! We know you are busy. Many of our customers leave their laundry hampers in a safe designated space (like a porch, outbuilding, or with a trusted neighbour) for contactless collection. Just let us know your preferences when booking, and we will safely collect and return your items to that spot.

We pride ourselves on swift, reliable turnarounds. All services are completed and returned within 5 working days, often within 48 to 72 hours. We will always aim to honour your required return time, and we also offer a guaranteed Express Return option at checkout.

Yes! Eco-friendly and sensitive care is our standard.

Unlike bulk commercial cleaners, we exclusively use premium, non-bio, and eco-friendly detergents. They are incredibly tough on stains but perfectly gentle on sensitive skin and safe for the environment.

We also offer luxury scented shampoo upgrades for an incredibly fresh, long-lasting boutique finish!

Never. We are an independent, bespoke garment care service. Your clothing is always washed and dried completely separately in dedicated machines to ensure ultimate hygiene and individual care.

Yes! Our large-capacity machines are perfect for tackling bulky bed linens, sheets, and towels. Simply select the appropriate load size on our booking page. (Please note: We currently do not process heavily soiled pet bedding to maintain our strict hygiene standards).

Yes! You can upgrade your wash with our list of premium enhancements, which includes a high-grade laundry sanitiser (killing 99.9% of bacteria), as well as a hot pre-wash and targeted stain treatment for stubborn marks.

We return your items exactly how you want them. Typically, business shirts, dresses, and delicate items are professionally pressed and returned on hangers. Casual items, t-shirts, and linens are immaculately folded so they are ready to go straight into your wardrobe.

You can provide your own hangers if you prefer, and we will happily use them! If you don't have any, we will provide hangers for your garments to ensure they stay perfectly crisp during transit at a nominal cost of £0.25 per hanger. (Note: Hangers are complimentary with select Subscription Packages).

We use high-end, commercial steam generators operating at 50-psi. This allows us to achieve a flawless, boutique-standard finish that standard domestic irons simply cannot match. All items are meticulously pressed in a dedicated smoke-free and pet-free studio.

Our subscription packages are the ultimate time-saver! You securely purchase a bundle of wash or ironing credits upfront at a heavily discounted rate. You then have 3 generous months to use those credits across unlimited free doorstep collections. It is a flexible, "set and forget" system with zero rigid contracts.

We make payment incredibly easy and secure. We accept all major credit/debit cards via our online booking system. For on-demand services, simply choose your preferred payment method when booking, and we will send payment details through before returning your items. If booking a subscription package, payment is arranged securely in advance.