Frequently Asked Questions

We provide free door-to-door collection and delivery across a wide area of South Wales, including: Newport, Cardiff East, Cwmbran, Pontypool, Caerleon, Usk, Llangybi, Caldicot, Magor, Rogiet, and Undy.

Not at all! We know you're busy. Many of our customers leave their laundry hampers in a safe designated space (like a porch, outbuilding, or with a trusted neighbour). Just let us know your preferences when booking, and we will safely collect and return your items to that spot.

We pride ourselves on swift, reliable turnarounds. All services are completed and returned within 5 working days, often within 48 to 72 hours. We will always aim to honour your required return time, and offer an express service for a nominal fee.

Yes! Eco-friendly and sensitive care is our standard.

Unlike bulk commercial cleaners, we exclusively use premium, non-bio, and eco-friendly detergents. They are incredibly tough on stains but perfectly gentle on sensitive skin and safe for the environment.

We also offer luxury scented shampoo upgrades for an incredibly fresh, long-lasting boutique finish!

Never. We are a bespoke garment care service. Your clothing is always washed and dried completely separately in their own dedicated machines to ensure ultimate hygiene.

Yes! Our large-capacity machines are perfect for tackling bulky bed linens, sheets, and towels. Simply select the appropriate load size on our booking page. (Please note: We currently do not process heavily soiled pet bedding to maintain our strict hygiene standards).

Yes! You can upgrade your wash with our list of premium enhancements, which includes a high-grade laundry sanitiser (killing 99.9% of bacteria), as well as a hot pre-wash and targeted stain treatment for stubborn marks.

We return your items exactly how you want them. Typically, shirts, dresses, and delicate items are professionally pressed and hung on hangers. Casual items, t-shirts, and linens are immaculately folded so they are ready to go straight into your drawer.

You can provide your own hangers if you prefer, and we will happily use them! If you don't have any, we will provide hangers for your garments to ensure they stay perfectly crisp during transit at a nominal cost of £0.25 per hanger.

We use high-end, commercial steam generators operating at 50-psi. This allows us to achieve a flawless, boutique-standard finish that standard domestic irons simply cannot match. All items are pressed in a dedicated smoke-free and pet-free studio.

Our subscription packages are the ultimate time-saver! You securely purchase a bundle of wash or ironing credits upfront at a heavily discounted rate. You then have 3 months to use those credits across our free doorstep collections. It is a flexible, "set and forget" system with zero rigid contracts.

We make payment incredibly easy and secure. We accept all major credit/debit cards via our online booking system. For one-off services, simply choose your preferred payment method when booking, and we will send payment details through before returning your items. If booking a subscription package, payment is arranged securely in advance.