Refund & Cancellation Policy

Order Cancellations

We understand that plans change. You may cancel or reschedule a booked collection free of charge up to 24 hours before your scheduled time slot. Cancellations made within 24 hours of the collection window may be subject to a £10.00 late cancellation fee to cover driver dispatch costs.

Subscription Packages

Our prepaid subscription tiers offer significant discounts in exchange for upfront payment. If you wish to cancel an active subscription package before utilizing all your credits, we will issue a pro-rata refund. The refund will be calculated by deducting the standard (non-discounted) "One-Off" rate for the collections you have already used, minus a £15.00 administrative fee.

Service Quality & Refunds

If you are unsatisfied with the quality of your cleaning or ironing, you must notify us within 24 hours of delivery at sales@pressed-and-fresh.co.uk. We will happily re-process the item free of charge. In the highly unlikely event of a lost or damaged item, compensation is capped at 5x the cleaning cost of the specific item, as detailed in our Terms & Conditions.